The Extended Service Levy is a one-time, non-recurring payment of $29.99 per household (not per device). You can opt in to pay this levy to continue using their older Fetch Mini Gen 3 (H626T) or Mighty Gen 3 (M616T) devices with the Fetch Service and receive full ongoing customer support until at least 30 June 2028.

This levy helps to keep the 10-year-old generation of Gen 3 access devices operating longer, rather than ending support sooner. It supports continued access to Fetch features and content, including TV Guide, Search, Recording on Mighty Gen 3, Free-to-air TV over Internet, content delivery, account services, included TV channels and other essential functionality developed and/or operated by Fetch TV.

You can continue accessing eligible content purchases and rentals on your Gen 3 device(s), subject to their applicable viewing periods and terms. Mighty Gen 3 customers can also continue accessing their existing recordings.

Customers who choose to pay the $29.99 Extended Service Levy will additionally be eligible to receive the content offers below with combined value of $30.98:

• The Ultimate Pack at $0 for 1 month, giving you 40+ premium streamed TV channels with start-over/pause/rewind/catch-up (valued at $26.99/mo), AND
• The Fetch Movie Box app at $0 for 1 month, giving you 50+ specially-curated, ad-free movies on demand (valued at $3.99/mo).

After your ESL payment is complete, both offers will be available in your Fetch account. You’ll need to opt in to each offer separately. Each subscription will automatically renew at its standard monthly price ($26.99/month for Ultimate Pack and $3.99/month for Fetch Movie Box app) unless cancelled before its offer period ends. Eligibility and offer terms apply. Contact us if you need help with these offers.

Important: The Extended Service Levy will not stop Gen 3 device from losing access to third party streaming apps over the coming months. It will only ensure continued access to Fetch content, features and services. Only upgrading your device to a Mini Gen 5, Mighty Gen 4 or Mighty Gen 4 Pro will enable you to use all streaming apps. 

To authorise and opt in to the one-time Extended Service Levy payment, please submit this form by 30 November 2026.

When you originally purchased your Fetch Mini Gen 3 or Mighty Gen 3 (between 5 years and 10 years ago), the price covered the IPTV hardware access device itself with the technology of the day in its firmware, along with the Fetch services and apps available at that time. Your Gen 3 is now the oldest access device in service and runs on technology that is less able to perform and function as intended, compared to our newer available devices. As software, security, and streaming technology continues to advance globally, some apps or features will no longer be compatible and we need to gradually phase out older devices to ensure we maintain the best Fetch experience, consistent for all customers where possible and in the most efficient way.

The Extended Support Levy allows us to continue providing access to the Fetch Service on these older generation devices for a limited time (until at least 30 June 2028), rather than begin retiring them immediately.

Your Fetch device doesn’t work in isolation. It needs to access the Fetch Service, including the TV Guide, Search, Recording, Free-to-air TV over Internet, all included content, purchases & rentals, integrated apps, account services, and other essential IPTV features & functions developed and/or operated by Fetch TV. Providing the Fetch Service involves significant ongoing operational costs which requires Fetch TV to make ongoing commercial viability decisions.

Old devices on the service create further challenges for maintaining the best experience for all customers. Customers who subscribe to Fetch Access, Movie Box, Fetch Multiroom, or any of our Content Packs contribute to the ongoing costs of delivering, updating and supporting our uniquely Australian entertainment platform. Because of this, we will waive the Extended Service Levy entirely for as long as you maintain an active, eligible subscription.

Active, eligible subscriptions that exempt you from the Extended Service Levy are:

• Fetch Access
• Fetch Multiroom
• Fetch Movie Box app
• Any Fetch Content Pack (such as Ultimate, Kids, Variety, Vibe, Knowledge, Italian or Horse & Country)

Subscriptions to third-party apps billed through Fetch (like Netflix, Disney+, Paramount+, or Hayu) do not qualify for the exemption.

Movie Box and select Content Packs (the Ultimate Pack) are available at $0 for the first month, for eligible customers. Learn more about this offer for Movie Box and Content Packs.

The Extended Service Levy is a one-time, non-recurring payment of $29.99 per household. It is not applied per device, is not a subscription and will not recur.

It enables you to continue using your Fetch Gen 3 device with the Fetch Service and receive ongoing customer support until at least 30 June 2028.

To opt in to the Extended Service Levy and become eligible to claim your $0 content offer(s), please submit this form by 30 November 2026.

If Fetch does not have your payment details:
After you opt in, we'll send you a secure payment link from 1 December 2026. You will not be required to register your payment details with Fetch.

If Fetch already has your payment details:
Please log into your Fetch account and ensure your payment details are up-to-date by 30 November 2026. View our step-by-step guide on updating your payment details here.

We'll notify you at least 7 days before charging the one-time $29.99 ESL to your registered payment method.

Once your ESL payment is complete, the Ultimate Pack and Fetch Movie Box app offers will be available in your Fetch account. You can then choose to opt in to each offer separately to enjoy each content inclusion at $0 for 1 month. At the end of the trial, your selected pack will continue at the standard monthly price ($26.99/month for Ultimate Pack and $3.99/month for Fetch Movie Box app), unless cancelled by you at any time before the trial period ends.

If you’ve opted into the Extended Service Levy, and have not cancelled your account by 30 November 2026, payment will take place in from 1 December 2026.

The Levy will be charged in one of two ways:

• If you have already registered your payment details with Fetch: We’ll notify you at least 7 days before charging the one time Extended Service Levy to your registered payment method.
  To ensure the transaction goes through, please ensure that your payment details in your Fetch account are up to date before 30 November 2026. Refer to our step-by-step guide on how to update your payment details here.

• If you have not registered your payment details with Fetch: You will receive a secure payment link to complete your payment from 1 December 2026. Please complete payment by the due date specified in the payment instructions. You will not be required to register your payment details with Fetch.

If you upgrade your device or activate an eligible subscription after opting in to ESL but before payment is due, see Question 15: What happens if I upgrade my device or subscribe after the levy has already been charged?

The Extended Service Levy only applies to Fetch Mini Gen 3 (H626T) or Mighty Gen 3 (M616T) devices (first activated between 5 years and 10 years ago) that are being used without an active, eligible subscription.

If you currently obtain your Fetch Service from an internet service provider such as Optus or Aussie Broadband, you will not be charged the levy, even if you use a Fetch Mini Gen 3 or a Fetch Mighty Gen 3. No action is required for these customers.

You will receive a Service Message from Fetch if you need to take action.

You will only be liable to be charged the levy if you are using a Fetch Mini Gen 3 or Mighty Gen 3 device that:

• Was first activated between 5-10 years ago
• Does not, as of 1 December 2026, have an active, eligible subscription. For more information, see Question 4 on What is an active, eligible subscription?

Affected customers will receive direct email communication from Fetch at least 30 days before the Extended Service Levy is applied to their account. If you're unsure whether the levy applies to you, please contact Fetch Customer Care directly at fetchtv.com.au/contact-us. Please do not post queries on unofficial social media pages as these are not Fetch official support channels and we cannot identify or help you via these forums. Do not rely solely on social media forum posts; always reach out to us directly for accurate and up to date information.

The Extended Service Levy covers ongoing Customer Support and included content, required software updates and the continued compatibility of your Gen 3 device with the core Fetch Service until at least 30 June 2028. It allows continued access to your TV Guide, search, recordings, content entitlements and delivery, account management, and Gen 3 device access to the Fetch Platform. It does not ensure continued access to third-party streaming apps or their content as these are not Fetch apps and compatibility of these apps is not determined by Fetch. Only upgrading your device to a Mini Gen 5, Mighty Gen 4 or Gen 4 Pro will enable you to use all streaming apps. 

Third-party apps billed through Fetch (like Netflix, Disney+, Paramount+, or Hayu) are owned, developed, maintained and supported by their respective providers. Their availability, features, updates and compatibility with Gen 3 devices will change over time and cannot be guaranteed by Fetch.

Some app providers have recently informed us that their apps will no longer be compatible with Gen 3 devices progressively over the next 12 months as the device firmware is too old:

• Gen 3 Mini: Netflix, Paramount+, SBS On Demand, and Hayu.
• Gen 3 Mighty: Paramount+.

We will be providing further notice as to the date on which those or other Apps will be removed Gen 3 devices.

If these apps are an important part of your daily viewing, we strongly recommend upgrading to a Fetch Mini Gen 5, Mighty Gen 4 or Mighty Gen 4 Pro. You will also enjoy new features with the new models.

You decide how you want to move forward. On or before 30 November 2026, you can:

A) Upgrade your device:

1. Replace your Gen 3 Mini with a Fetch Mini Gen 5 (HY4424) or Fetch Mighty Gen 4 (M681T) with improved features over your Gen 3. These newer Fetch devices are bundled with a Fetch Access subscription ($4.99/month). The Fetch Access subscription includes 50+ movies on-demand every month via Movie Box, 30+ streamed TV channels, and 30+ games. Learn more about your upgrade here.

2. Purchase the Fetch Mini Gen 5 or Fetch Mighty Gen 4 as an additional access device in your home. This enables you to continue using your Gen 3 device(s) on other TVs with both an active Multiroom subscription ($4.49/month) and Fetch Access subscription ($4.99/month). Learn more about your upgrade here.

3. Pre-order the Fetch Mighty Gen 4 Pro, our proven Mighty Gen 4 now featuring 2TB of storage and the latest Fetch Voice Remote Pro. There are now two options available for you to own the Fetch Mighty Gen 4 Pro:

• With an ongoing Fetch Access monthly subscription; OR
• With Fetch Access for Life, purchased with the device, and no ongoing monthly subscription.

Learn more about these offers here

B) Add an eligible Fetch subscription:

1. Subscribe to Movie Box ($3.99/month), enjoying 50+ specially-curated, ad-free and on-demand movies every month. Watch movies anytime and many times. Eligible customers can enjoy their first month of Movie Box at $0. Learn more about Movie Box here.

2. Subscribe to Fetch Access ($4.99/month), which includes Movie Box, 30+ streamed TV channels and 30+ games, plus 1 movie rental credit per month when you subscribe to any Content Pack (Ultimate, Vibe, Variety, Knowledge, Kids). Learn more about Fetch Access here.

3. Subscribe to any Content Pack (Ultimate, Knowledge, Variety, Vibe, Kids, Italian or Horse & Country) and enjoy 50+ premium channels. Eligible customers can enjoy their first month of Ultimate Pack at $0. Learn more about Content Packs here.

4. Subscribe to Multiroom, which enables you to continue using your Gen 3 device(s) for other TVs in the home, if you already have or purchase a second device. Learn more here.

Subscriptions to third-party apps billed through Fetch (like Netflix, Disney+, Paramount+, or Hayu) are not an eligible subscription for the purpose of avoiding the levy.

C) If you do not wish to upgrade your device, take up an eligible subscription, or opt into the Extended Service Levy, you may cancel your service via our self-service portal on or before 30 November 2026.

Once you cancel your service, your Gen 3 device will lose all functionality and any recordings, and cannot be reactivated in the future by you or anyone else. Gen 3 devices should not be re-sold as they will not be re-activated by Fetch once cancelled. Please dispose of your Gen 3 device thoughtfully.

Yes, and we highly recommend it! You can upgrade to a modern Fetch Mini Gen 5, Mighty Gen 4 or pre-order a Fetch Mighty Gen 4 Pro (for delivery January 2027), through the online Fetch Official Store.

Newer devices offer improved performance, new Fetch features, an updated home page and menus, and continued access to all your favourite apps.

All new devices (whether purchased directly through our online store or at electronics retailers) require a Fetch Access subscription unless you purchase the Fetch Access for Life upfront option, currently offered with the Mighty Gen 4 Pro. You will be exempted from the Extended Service Levy when you upgrade to a new device with a monthly Fetch Access subscription or choose Mighty Gen 4 Pro with a one-time Fetch Access for Life.

Fetch Access also includes the Fetch Movie Box app, so you can enjoy 50+ ad-free and on-demand movies every month, as well as 30+ family games.

For the Mighty Gen 4 Pro, you can now add on Fetch Access for Life for a one-time payment of $250, in addition to the device price. See Question 13 for more information about Fetch Access for Life.

Learn more about the Mighty Gen 4 Pro pre-order options here.

Eligible Gen 3 customers who wish to pre-order the Fetch Mighty Gen 4 Pro at the special loyalty offer price of $799.00 (inc. GST) directly via the official Fetch Online Store now have the option to add Fetch Access for Life for a one-time payment of $250, instead of an on-going monthly subscription.

Under this offer, holders of the Fetch Access for Life will have their monthly Fetch Access fee waived (full credit applied automatically each month at the prevailing Fetch Access price) for as long as their Fetch account remains open and in good standing under the Fetch General Terms and Conditions.

This lifetime Fetch Access fee waiver applies to the Eligible Customer’s account regardless of future price increases or hardware replacements, provided the account stays active.

Learn more about Fetch Access for Life here.

Before ESL payment

Fetch will check your latest account status before processing your ESL payment from 1 December 2026. If you have completed an eligible device upgrade, activated an eligible Fetch subscription or cancelled your Fetch service, we will not charge you the levy.

If you have opted in by the deadline and the levy is due:

• If Fetch already has your payment details: we’ll notify you by email at least 7 days before charging your registered payment method.
• If you have not registered your payment details with Fetch: You will receive a secure payment link to complete your payment from 1 December 2026. Please complete payment by the due date specified in the payment instructions. You will not be required to register your payment details with Fetch.

After ESL payment
If you change your mind after paying the Extended Service levy, see Question 15: What happens if I upgrade my device or subscribe after the levy has already been charged? 

If you are charged the levy on or after 1 December 2026, it means that on the day we checked your account status you had opted in and were eligible to pay. But don’t worry, you still have 30 days from the charge date to upgrade your device or activate an eligible subscription (Movie Box app, Fetch Access, Multiroom, or a Content Pack). If you do so within this 30-day period, your account will receive a full credit for the levy paid.

Please note: Account credits are not available after this 30-day period ends or while your account is suspended.

To avoid the levy entirely, please upgrade your device, activate an eligible subscription, or cancel your Fetch service on or before 30 November 2026.

**Nothing limits or excludes your non-excludable rights or remedies under the Australian Consumer Law.

Your exemption from the Extended Service Levy is tied to having an active, eligible subscription, such as the Fetch Movie Box app, Fetch Access, or a Content Pack over the period from 1 December 2026 to until at least 30 June 2028. If you cancel your subscription at any point during this period (and do not take up a different subscription) but continue to use your Gen 3 device, indicating that you wish to continue to use your Gen 3 device ‘as-is’, you will be notified that the Extended Service Levy is due. You must then opt in to the levy, and it will be charged during your next billing cycle, otherwise your service will be suspended accordingly.

If you have not upgraded your device, subscribed to an eligible subscription, or opted in to pay the Extended Service Levy by 30 November 2026, your access to the Fetch service on your Gen 3 device will be suspended. Continued failure to take action will result in your Gen 3 device being permanently deactivated and cannot be used again by you or anyone else. If you use a Mighty Gen 3, you will permanently lose all recordings and they will not be recoverable once your account is permanently deactivated. However, whilst your account is suspended you will still be able to recover the account (including any recordings on your Mighty) by contacting us directly and taking action according to one of the offered options.

If you do not wish to opt in to pay the levy or continue using your Fetch service, you can cancel your service on or before 30 November 2026.

Yes. If you’re a pensioner, hold an eligible concession card, or are experiencing financial difficulty, please contact our Customer Support team here. We’ll review your circumstances confidentially and discuss available support options. Please do not reach out on social media as we cannot identify or support you in unofficial public forums that we do not administer.